Please review this policy carefully before booking, as it explains final-payment deadlines, cancellation requirements, refund eligibility, shortened-stay terms, and circumstances that are not eligible for refunds.
By completing a reservation with Frio River Escape, the reservation holder acknowledges and agrees to this Cancellation & Refund Policy.
Last updated: 09/15/2026
Quick summary:
Final payment is due 30 days before check-in. Cancel 31 or more days before check-in to receive your deposit back, less a $100 cancellation fee. Cancellations made 30 days or less before check-in, shortened stays, early departures, weather conditions, river conditions, health issues, and COVID-related illness are not eligible for refunds.
Final payment is due 30 days before your scheduled check-in date.
Please ensure that the payment method on file is current and that your final payment can be processed by the due date. You are responsible for making final payment on time, even if you do not receive a reminder from Frio River Escape.
If final payment is not received by the due date, Frio River Escape may cancel the reservation. No refund will be issued for a reservation cancelled because final payment was not received on time.
If final payment is not received by the required due date, Frio River Escape may cancel your reservation.
To help avoid an unintended cancellation, please contact Frio River Escape promptly if your payment method has changed or you need assistance completing final payment before the deadline. A request for assistance does not extend the payment deadline unless Frio River Escape confirms an extension in writing.
Reservations cancelled because final payment was not received by the due date are not eligible for a refund.
To cancel a reservation, the reservation holder must contact Frio River Escape directly in writing (via email) at info@frioriverescape.com.
For your protection, request written confirmation that Frio River Escape received your cancellation request. A cancellation is effective only when Frio River Escape confirms receipt of the request in writing.
When you contact us, please provide:
Your cancellation date is the date Frio River Escape receives and confirms your written cancellation request.
Yes. All eligible cancellations are subject to a $100 cancellation fee.
The cancellation fee is deducted from the refundable deposit amount. The $100 cancellation fee is non-refundable.
You may be eligible for a refund based on when Frio River Escape receives your cancellation request.
For clarity, “30 days or less before check-in” includes a cancellation made exactly 30 days before your scheduled arrival date.
Shortened stays and early departures are treated the same as late cancellations.
If you choose to arrive late, depart early, reduce the number of nights in your reservation, or otherwise shorten a confirmed stay, no refund, credit, or rate adjustment will be provided for unused nights.
This applies regardless of the reason for the shortened stay, including personal scheduling changes, travel delays, weather, river conditions, illness, or dissatisfaction with conditions outside Frio River Escape’s control.
No. Frio River Escape does not provide refunds, credits, or date changes due to weather conditions.
Weather can affect travel plans, outdoor activities, water conditions, road conditions, and overall enjoyment of the Frio River area. However, weather conditions are outside Frio River Escape’s control, and reservations remain subject to this cancellation policy.
This includes, but is not limited to:
No. Refunds, credits, or date changes are not offered for illness, injury, medical conditions, health concerns, or COVID-related illness.
This policy applies to the reservation holder and all members of the traveling party. Because health-related circumstances can arise unexpectedly, guests who want coverage for certain unforeseen events should carefully consider purchasing optional trip insurance during booking.
No. River conditions cannot be guaranteed and are not eligible for refunds, credits, or date changes.
River levels, flow, clarity, temperature, accessibility, recreational conditions, and safety conditions may change based on rainfall, drought, weather, upstream activity, seasonal conditions, and other factors beyond Frio River Escape’s control.
If river access or tubing conditions are central to your trip, we recommend checking current local conditions before traveling and considering optional trip insurance at the time of booking.
Optional trip insurance is available during the booking process.
Trip insurance may help protect your travel investment if a covered, unforeseen event affects your trip. Because Frio River Escape does not offer refunds for late cancellations, shortened stays, early departures, weather conditions, river conditions, illness, injury, or COVID-related illness, guests are encouraged to review the available trip-insurance option before completing their reservation.
Trip-insurance coverage, exclusions, eligibility, claim requirements, and reimbursement decisions are determined by the insurance provider—not Frio River Escape. Purchasing trip insurance does not change this Cancellation & Refund Policy.
Please review the insurance provider’s plan documents carefully before purchase. Do not assume that a particular reason for cancellation will be covered unless it is specifically included in the plan terms.
If Frio River Escape must cancel a reservation because the rental property is unavailable, uninhabitable, unsafe, or inaccessible due to circumstances within Frio River Escape’s control, Frio River Escape will contact the reservation holder to discuss available options.
Depending on the circumstances and availability, options may include:
Your reservation confirmation, rental agreement, payment schedule, and the policies accepted at the time of booking are part of your reservation terms.
Please review all reservation documents promptly after booking. If you believe there is an error in your confirmation, such as the dates, reserved rental property, guest information, or payment schedule, contact Frio River Escape as soon as possible.
This Cancellation & Refund Policy may be updated from time to time to reflect operational, safety, legal, property, or guest-experience needs.
Rates, availability, minimum-stay requirements, fees, amenities, and guest policies for future reservations may change. For a confirmed reservation, the rental agreement, reservation confirmation, and policies provided or accepted at the time of booking will generally govern the stay, subject to changes required for safety, legal compliance, emergency conditions, or circumstances beyond Frio River Escape’s control.
Last updated: 09/15/2026
